Blog Post created by our partner GuestPro

The experience of a small chain with hotels in European capitals.

After a year working with the fantastic team at Gat Rooms, we sat down to talk with Eva and Federico, on the occasion of their visit to Fitur, to ask them about their experience using GuestPro’s PMS. Discovering their point of view on the digitalization processes of their chain becomes important to keep improving our platform.

Hotel: Gat Rooms
Berlin – Lisbon
Operating with GuestPro from 2022: PMS
We talked to Eva Llopis, Sales-Marketing & Revenue Manager

Gat Rooms is a Barcelona-based company with hotels in European capitals: Berlin and Lisbon. Their concept is very simple, Eva tells us, “Gat Rooms’ accommodations are based on: offering an optimal rest, a good shower and an excellent and balanced breakfast”. They are hotels located in the center of big cities with all services at hand, very functional and with a minimalist and practical design.

A modern and contemporary hotel concept needed a complete update of its PMS.
A trendy concept such as Gat Rooms needed the latest technology. And the one they had no longer met the needs of a business like its own, without automation or the possibility of online check-in, for example.

Cloud environment, agile and easy to use, suitable for working remotely; some of the highlights.
It is at this moment when GuestPro seems to be the perfect partner for this small hotel chain. They were demanding to obtain reports and statistics, to be able to work the data with graphs and analysis beyond excel. A cloud environment that would make it easy to work from any device and remotely.

“Agility, usability, a more visual and clear work environment that allows the flexibility of working remotely” are some of the aspects they value most in GuestPro’s PMS. Eva also tells us that automating their clients’ confirmations and having templates with a customized design is a feature that is proving very useful.

So far, the Gat Rooms team has adapted perfectly to the operation of our platform, it is a young staff used to working with the latest technologies, cloud, tablet for income and online check in… So it has been a perfect match.

After a year working with us, Eva suggests us some improvements that her hotels need to manage groups and reservations… We take note. Talking with our clients and receiving their feedback always helps us to improve our platform day by day.

Gat Rooms has several projects underway, this 2023 they are going to upgrade the product, in the case of Lisbon they are changing all the outdoor furniture of the terraces, floors on the first floor and breakfast area and breakfast buffet furniture.

In Berlin, work has begun on the installation of air conditioning and soon the refurbishment of the reception and bar area, which are expected to take shape in 2023.

From GuestPro we wish them the best of luck and we will continue to offer them our support and our technology to keep them growing.

Top 5 waterfalls near Lisbon

Nascente do Almonda.

The Almonda spring cave stretches over more than 15 km and is a real national speleological sanctuary as it represents the most extensive karst network currently known in Portugal. It is made up of various underground streams which give rise to the source of the Almonda river.

The Almonda spring cave is home to unique species adapted to life underground, such as the cave beetle Trechus lunai.

Regarding the cultural heritage, the existence of several archaeological deposits stands out, ranging from the Lower Palaeolithic to Roman times.

The cave was classified as a Property of Public Interest on 30 November 1993.

Located in Vale da Serra, in the area of the Serras de Aire e Candeeiros Natural Park, the Interpretation Centre is a support structure for the Almonda cave, which promotes programmes oriented towards ecological and cultural tourism. It has an interpretative museum space, auditorium and accommodation.

The programmes available include preparation for the visit to the cave with an introduction to speleology, progression techniques and use of equipment, and underground diving.

Tahiti Waterfall

A few kilometres from the Arado waterfall and at the foot of the road from Ermida to Fafião is the Tahiti waterfall or Fecha de Barjas. It is not a single waterfall, but a succession of waterfalls formed by the river as it flows over the granite rock. When we visited it, the force of the water generated a thunderous sound that added to the beauty of the surroundings. Although there are areas set aside for bathing in some of the pools, you have to do so with great caution due to the dangerous terrain and the currents. In fact, a sign next to the road warns of this, reminding us that there have been fatal accidents in this place. To contemplate the succession of waterfalls, all you have to do is go down a flight of steps and walk carefully along the path that allows you to contemplate them without getting wet.

Cascata de Pinçâes

Due to its rare beauty, the Pincães Waterfall certainly deserves to be among the best waterfalls in Gerês. You should leave the car in the village of Pincães and follow a trail for about two kilometres, passing by an old oil press and some water mills. After this trail, the waterfall is easily accessible and the landscape will make you think you are on an island paradise.

Fraga da Pena

If the Serra da Estrela is unknown to many Spaniards, even more so is the Serra do Açor, also located in the Centro region and in the district of Coimbra. Cruelly punished by fires in recent years, one of the areas that has preserved its vegetation intact is the forest park where the Fraga da Pena waterfall is located. It is a 20-metre waterfall hidden in a leafy forest where walkways have been installed and a picnic area has been built. All this at the foot of the road and it is only a few metres walk. The origin of this waterfall is a geological accident and its waters are cold and crystalline, ideal for a swim when the heat is on. Fraga da Pena is only 22 kilometres from one of the most beautiful villages in Portugal, the village of Pioado.

Cascata do Mourao / Cascata de Fervenca

If you think that only in Gerês can you find dream waterfalls, you are not familiar with the Sintra waterfalls. Cascades near Lisbon may seem like a lie, but it’s really true. Only 40 minutes away from Lisbon are two true treasures of nature: Cascata do Mourão (or Cascata de Anços) and Cascata de Fervença (or Cascata da Bajouca).

Both waterfalls are located about 20 minutes from Sintra and less than 10 kilometres apart. So it is perfectly possible to visit these two fantastic natural spots in the same day.

But the best thing is to spend a weekend exploring the region, combining a visit to the waterfalls with a trip to the beaches of Colares, Sintra or Mafra. It makes an excellent weekend getaway for those living in the greater Lisbon area.

It is true that the two waterfalls are quite hidden, but following our tips you will get there without any difficulty.

New tourist route of historic gardens

Por TPN/Lusa, in NoticiasTurismoNorte · 13-05-2021 

Northern and Central Portugal now offers 12 “Garden Experiences”, a new tourism product that brings together “29 historic gardens” and helps promote local security in times of pandemic.
The Vale Abraão Forest, the Casa de Mateus, the Vidago Park and Pedras Salgadas, in the district of Vila Real, the Casa do Campo, in Celorico de Basto, the Tibães Monastery, in Braga, the Quinta da Aveleda, in Penafiel (Porto district), the botanical gardens of Porto and Coimbra, the Quinta das Lágrimas, in Coimbra, the Mata do Buçaco, in the district of Aveiro, or the Penha Park, in the district of Braga, are some of the historic gardens included in the 12 tourist routes that are already available and marketed, announced the heads of the Association of Historic Gardens of Portugal, during the press conference to present the 12 ‘Garden Experiences’, held at the Soares dos Reis Museum, in Oporto.

“Gardens are environmental tourism, safe tourism and not mass tourism. Gardens are one of the areas of tourism that can be safely opened [in times of pandemic],” said Manuel Sousa, an architect and specialist in historic gardens in Portugal, during the press conference of the Portuguese Historic Gardens Association.

Manuel Sousa assumed that it is difficult to create a tourism product from scratch, but stressed that the future goal is to “grow with more experiences and continue to develop this product for the rest of mainland Portugal and the archipelagos of Azores and Madeira, as well as to internationalise the product”.

“It was an effort to transform this product [Portuguese historic gardens] into a tourism product with a new dynamic. It was a field study, talking to the owners, characterising (…). It was necessary to create a sellable product for tourists,” he explained.

The “packs” were conceived in a diversified way, with different durations, in a flexible way, as it is the visitor who can add more time or more places to his experience.

The packs include guided tours by the owners or their representatives, but if the visitor wants to explore on their own, there are also suggestions to visit new places or revisit them in a new context,” said Teresa Andresen, in a note handed to journalists during the press conference.

Associated with these tourism proposals are two travel agencies – Club Tour and Travel Tailors – that market the product and can help visitors make reservations, as well as give advice on where to eat or stay.

The Association of Historic Gardens of Portugal, created in 2003, now has more than 200 members who own some of Portugal’s most outstanding gardens.

The good times will come again

The COVID-19 virus pandemic caught us by surprise here at Gatrooms, during a period of high occupancy, investments and improvement projects. Things were going smoothly, but then all of sudden our world changed. Like everyone else, we have reacted as quickly and efficiently as possible to the current situation.

People say that change is good, but it can also be painful.
In our case, the Gatrooms philosophy has taught us a valuable lesson: you can always be more flexible than you think. Until now, we believed that being flexible was making sure our guests had everything they needed during their stay. Recently, all that has changed: guests can now cancel their reservation if they are unable to travel and rebook their stay for whenever they think they will finally be able to make it to the city.

If there was any room for improvement in terms of cleanliness and hygiene, we have made changes; we have doubled down on cleaning measures in the rooms; and dispensers filled with hand sanitizing fluid have been installed throughout the hotel. We also make sure that the safety distance of 1½ meters between staff or guests is maintained in the communal areas such as Reception or the breakfast room. Perhaps, after all this, people will continue to use sanitizer and take more care to wash their hands thoroughly.

We have also changed the way we work: the team at Head Office currently work from home and the hotel staff take every precaution to avoid spreading or being infected by the virus, following the safety guidelines published by the World Health Organization to the letter.

If any changes are made or new orders given by the authorities, we will be sure to accept them fully and put them into place at Gatrooms immediately. But we will worry about that if and when the time comes‒for now, let’s all keep positive and look forward to when the lockdown is lifted, and we can greet and hug each other freely again.

Gatvoices #2

At Gat Rossio we promise you an unforgettable, worry-free break. Unfortunately, life doesn’t always go to plan, but our Maintenance Manager Carlos Viegas knows how to provide guests with a perfect hotel stay: he quickly and efficiently solves any technical problems that may arise to make sure that nothing gets in the way of fun and relaxation. Carlos is known for his professionalism and doing his job with a smile!

In this poem, Carlos tells us that the secret is that he loves what he does at Gat Rossio, even if he is sometimes dragged out of bed on his day off!

Usually, if you like what you’re doing, you’re doing just that: doing what you like. It’s not really work, it’s passion.

If you work with passion, it becomes love. You no longer get tired or stressed; you always find a way out.

When you don’t get tired doing what you do, you have more time, space and energy for yourself and others.

When you’re not caught in the illusion of time, you have more of it to dedicate to yourself and those around you.

If you don’t have time for yourself ‒ to create, to care, to love ‒ what do you have left to offer?

If you don’t love yourself, how can you love others and appreciate them or learn with them?

If you can’t find what it takes inside you, do you intend to find it on the outside or in others and let life choose for you?

If you rely on others’ opinions and incentives, good or bad days, where is your freedom?

I believe that if we make mistakes or fail sometimes, we should unconditionally accept, forgive and love the most important person in our lives: ourselves!

The important thing is to do the best you can. Even in difficult situations, we should cooperate and stop pointing fingers.